Frequently Asked Questions

What is the cost?

Standard pricing is based on a setup fee and the number of servings required for the event. Costs may vary based on the number of guests, event and serving times, branding, upgrades, custom flavors, expedited orders, travel, etc. Most events include two flavors per station. Please contact us for a custom estimate. 

Gratuity is completely up to you. No mandatory gratuity ever.

What type of flavors do you have?

We have over 30 signature flavors that are our most popular ones, and we have several others in our repertoire in case your event calls for something specific. Choose between ice cream, frozen cocktails, or sorbets. Alcoholic and non-alcoholic options are available. See our menu for further details.

We typically recommend two flavors at events. A third flavor can be included for an additional fee.

Can we customize flavors?

Yes. With enough lead time, we can customize a flavor based on the event colors, type of fruit, alcohol, dietary restrictions, or topping preference. Additional fees may apply.

Who provides the alcohol?

All alcohol must be purchased by the client or from the venue. Please have the agreed-upon alcohol ready for us during setup. The entire Frost 321 team is alcohol & beverage commission trained to serve alcohol at events.

What is required for setup?

For most events, we require approximately 9 ft. W x. 6 ft. D of space and one standard power outlet (less than 20 amps). Frost 321 typically sets up about 1.5 hours prior to your event, and we will break down as soon as our serving time is complete. All details will be confirmed and adjusted in advance of your event.

Trade show booths - we recommend a minimum size of a 10 x 10 booth. If the booth is smaller, your account director will discuss options.

Will liquid nitrogen ruin my floors, artwork, or furniture?

Never. Nitrogen is 78 percent of the atmosphere. The mist you see naturally evaporates into the air during the production process. We frequently serve at hotels, large event venues, and museums.

What safety precautions do you use when using liquid nitrogen?

Frost 321 consistently enforces safety precautions to ensure that our treats are palatable and always served at the normal temperature of ice cream. Our proprietary closed system slowly diffuses liquid nitrogen during the freezing process. The nitrogen mist completely evaporates before serving, and ice cream is served at traditional ice cream temperature. Guests will not actually consume any liquid nitrogen. Additional safety documentation is available upon request.